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Health Care Provider Office Relocation     
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Health Care Provider Office Relocation - 2012

Situation:
A local healthcare clinic was relocating their main office and required an updated and feature rich phone system to help clients connect with the appropriate healthcare provider.

Challenges:
Completely remove the existing telephone systems and replace it with a new system that could handle the new features. There was the added challenge of installing a Structured Cabling System, relocating the computer hardware to the new location and reconnecting of all devices and equipment within a limited time frame.

Solution:
  • A new IP Phone system was installed to provide an Auto-Attendant, Voice Mail, Call Flow Control, Paging Groups, Timed Call Queues and Time Conditions during and outside business hours in addition to standard incoming and outgoing calling features.
  • Cisco SPA series phones where installed for their ease of use and Bluetooth capabilities for employee's with coreless head sets.
  • Installation of all new data cabling in the new office with wireless access for notebooks and tablets.
  • Installation of a new Cisco firewall to prioritize voice traffic of data to ensure the highest call quality for the VoIP phone system.
  • Installation of a new Cisco SG series switch to provide power and priority to the VoIP handsets.

Result:
The healthcare clinic had a successful move with minimal down time and a vast improvement in client services. There was also an increase in the quality of communication between employees with the implementation of the VoIP IP Phone System. The VoIP IP Phone System provides low maintenance with a significant cost savings for all outgoing calls.

Installing the new data and voice cabling ensured that the new locations physical networking issues would not be a problem. All IT equipment was organized on the rack and labeled so all equipment can be easily identified if service is required.

Project Pictures

Final product installed

Final product installed
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